CASE STUDY 03
PRODUCT AT SCALE
20+ years in technology.
12+ years in product leadership.
Building enterprise products, teams and businesses at the intersection of technology, customers and commercial outcomes.
Keysight
↓Experian
↓Oracle
↓Keysight
Product leadership · AI · Automation
Experian
APIs · Data · SaaS
Oracle
Enterprise software · Transformation
01 / KEYSIGHT
Enterprise products at scale
Customer growth, retention and support demand capture different dimensions of product performance. The work sits at the intersection of product direction, customer needs and the operational experience of using enterprise software.
35% customer growth · 10% reduction in churn · 25% reduction in support demand
02 / EXPERIAN
Commercial performance and customer experience
Revenue and escalations need to be understood together. Growth demonstrates commercial value; fewer escalations signal a more sustainable experience for customers and the teams supporting them.
17% revenue growth · 81% reduction in escalations
03 / ORACLE
Enterprise software and transformation
Enterprise product leadership connects technology decisions to commercial outcomes. These results show the scale of that work across software products and business transformation.
$8.2M → $28.3M annual revenue · $77.6M incremental revenue
WHAT IT DEMONSTRATES
Technical judgement.
Commercial accountability.
The recurring thread is complex enterprise products: understanding the system, identifying the customer problem and connecting product decisions to measurable business outcomes. That experience informs how I approach AI product leadership today.